FAQ

Frequently Asked Questions

1. What is Zaikin?
Zaikin is a jewelry brand that offers minimal yet elegant pieces, perfect for formal wear and timeless style.

2. Where are you based?
We’re based in Pakistan and currently offer delivery across the country.

3. How much is the delivery fee?
Delivery is PKR 150 in Lahore and PKR 250 for other cities in Pakistan.

4. How long does delivery take?
Orders are typically delivered within 2–5 working days, depending on your location.

5. Do you offer cash on delivery (COD)?
Yes, we offer cash on delivery across Pakistan.

6. Can I return or exchange my order?
We accept returns/exchanges for damaged or incorrect items. Please contact us within 24 hours of receiving your order.

7. How can I contact Zaikin?
You can message us on Instagram @zaikinstore, Facebook Zaikin, or email us at itszaikin@gmail.com.

8. Are your products real gold or gold-plated?
Our jewelry is high-quality fashion jewelry, often gold-plated, designed to offer luxury without the hefty price tag.

9. Do you restock sold-out items?
We try our best to restock popular items. Follow us on social media to stay updated!

10. Do you take custom orders?
At the moment, we do not offer custom designs, but we're always expanding—stay tuned!